The Client Management System That Helped Me Stop Losing Money Between Bookings
I lost a $5,000 client because of a sloppy contract. Not a bad session. Not difficult personalities. A contract that didn’t clearly spell out the payment schedule, so when the client disputed the final invoice, I had nothing solid to stand on. I ate the loss, spent a week furious at myself, and then rebuilt every client-facing document in my studio from scratch. That was four years ago. It’s the reason I now have a 47-item client experience checklist and why I’m writing this for you today.