Business Strategy
Why Most Photography Studios Lose Clients Between the Booking and the Delivery (And How to Fix It)
I once lost a $5,000 client because of a sloppy contract. She was a corporate headshot client who needed 12 employees photographed, and somewhere between the verbal agreement and the shoot date, the scope ballooned to 18 people and a second location. I had nothing in writing that addressed change fees. I ate the cost, absorbed the extra two hours, and smiled through it. Then she never booked again, because the experience felt disorganized.