The Client Lifetime Strategy That Changed How I Think About Every Booking
I used to think about bookings in isolation. Someone needs a family session, they book, they pay, they leave. That was the whole transaction in my mind. It wasn’t until my accountant husband sat me down with a spreadsheet that I realized how wrong I was. He had tracked which clients had come back to our studio more than once, and the number was embarrassingly low. I was so focused on finding new clients that I had completely ignored the ones who already trusted me.